Elixir Savings Dispute Resolution Procedures

Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure:

If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032.

The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:

Program Name
c/o Elixir Savings
7835 Freedom Avenue NW
North Canton, OH 44720

The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following:

Your name, address and telephone number
The details surrounding the reason for your inquiry or complaint
Information concerning the efforts that you have made to resolve the matter
All responses that other parties have made in response to your complaint
How you would like to see that matter resolved

THIS PROGRAM IS NOT INSURANCE

This program provides discounts at participating pharmacies for prescription drugs. This program does not make payments directly to participating pharmacies.The cardholder is responsible to pay 100% of the purchase price for all drugs. The Program cannot be combined with any other insurance or government program(s). The purchase price includes the discounted cost of the drug plus all dispensing fees. The cardholder pays the lower of the discounted drug cost plus dispensing fees, or the participating pharmacy’s cash price to customers. The purchase price may vary by drug and by pharmacy. Discounted drugs must be purchased only at participating pharmacies. All discounted drugs may not be available at all participating pharmacies.