Except as otherwise required by applicable state law, the following is the Program’s dispute resolution procedure:
If for any reason you become dissatisfied with the level of service provided by the Program, you may contact our Customer Service Department, toll-free, at: (877) 684-0032.
The Program’s cardholders always have the option of filing a complaint or asking any question in writing. Please address your inquiries to:
c/o Elixir Savings
2181 East Aurora Road, Suite 201
Twinsburg, OH 44087
The Program will provide a written response to your inquiry within fifteen (15) days of receipt. When submitting your inquiry please include the following:
Your name, address and telephone number
The details surrounding the reason for your inquiry or complaint
Information concerning the efforts that you have made to resolve the matter
All responses that other parties have made in response to your complaint
How you would like to see that matter resolved
THIS PROGRAM IS NOT INSURANCE
This program provides discounts at participating pharmacies for prescription drugs. This program does not make payments directly to participating pharmacies. The cardholder is responsible to pay 100% of the purchase price for all prescription drugs. The purchase price includes the discounted cost of the prescription drug plus all dispensing fees. The cardholder pays the lower of the discounted prescription drug cost plus dispensing fees, or the participating pharmacy’s cash price to customers.